Selected the wrong game server?
Treat the server as part of the delivery address. A correct player ID paired with the wrong server can still identify the wrong destination or fail validation.
Your next steps
- Check whether the order is pending or delivered.
- Contact order support with the server selected and the intended server.
- Wait for a correction or cancellation decision before reordering.
The details that make a difference
An account's regional label may differ from a character's server. Include the exact in-game label rather than only the country where you live.
Do not attempt a character transfer solely to match a mistaken purchase without checking both the publisher's rules and the seller's instructions.
Before you continue
Treat the server as part of the delivery address. A correct player ID paired with the wrong server can still identify the wrong destination or fail validation.
Use the current product description and official account instructions alongside this guide. The tools on this site organize information you supply; they cannot inspect your account, payment or order.