A top-up did not arrive: first checks

Your next steps

1. Read the payment and order status separately.
2. Check the target game edition, account and server.
3. Contact order support with the expected reward and relevant evidence.

The details that make a difference

Avoid placing the same order again while the first payment is unresolved. A bank authorization can appear before a completed order, and a delayed game balance is not proof that another purchase is needed.

Use the troubleshooting tool to choose the next check. Only the payment provider or seller can inspect the transaction itself.

Before you continue

First establish whether the payment failed, the order is still processing or delivery is marked complete. Those states require different next steps.

Use the current product description and official account instructions alongside this guide. The tools on this site organize information you supply; they cannot inspect your account, payment or order.