What to do when a top-up is delayed
Compare the current order status with the delivery window stated when you bought. A delay should be assessed against that order's promise rather than a generic instant-delivery claim.
Your next steps
- Save the order reference and purchase timestamp with time zone.
- Check whether the seller is waiting for missing information.
- Open an order support request if the stated window has passed.
The details that make a difference
A payment review, an incorrect field and a queued delivery are different causes. Ask support which stage is pending instead of repeatedly resubmitting the same information.
Keep the conversation in the order channel. If you need cancellation, ask whether processing has started and which terms apply before making a second purchase.
Before you continue
Compare the current order status with the delivery window stated when you bought. A delay should be assessed against that order's promise rather than a generic instant-delivery claim.
Use the current product description and official account instructions alongside this guide. The tools on this site organize information you supply; they cannot inspect your account, payment or order.