Finding the correct character ID
A character identifier can be narrower than the login account. It matters when one account contains multiple characters, states or servers.
Your next steps
- Switch to the intended character.
- Record its character ID and current server or kingdom.
- Check whether delivery is character-specific or account-wide.
The details that make a difference
An account email proves which login you use, but may not determine which character should receive a bundle. The same character name can also appear on more than one server.
After purchase, inspect that character's inventory and mailbox. If another character received the item, collect the order information before opening a support request.
Before you continue
A character identifier can be narrower than the login account. It matters when one account contains multiple characters, states or servers.
Use the current product description and official account instructions alongside this guide. The tools on this site organize information you supply; they cannot inspect your account, payment or order.