Where to check a delivered top-up
Check the specific wallet, inventory, mailbox or pass named in the product description. An order marked completed does not tell you which in-game screen will show the reward.
Your next steps
- Reopen the game on the correct account and server.
- Check the named balance, mailbox and purchase history.
- Compare immediate rewards separately from scheduled claims.
The details that make a difference
Record the balance before and after a purchase when possible. Bonuses may appear in a separate place from the base currency, and recurring rewards may require a daily claim.
If the expected reward is missing, collect the order ID and a screenshot that hides unrelated personal information. Report the discrepancy through the seller's order support.
Before you continue
Check the specific wallet, inventory, mailbox or pass named in the product description. An order marked completed does not tell you which in-game screen will show the reward.
Use the current product description and official account instructions alongside this guide. The tools on this site organize information you supply; they cannot inspect your account, payment or order.